Shipping Policy – Fashion Crew

Last updated: [01 February 2026]

Thank you for shopping at Fashion Crew (www.fashioncrew.co.za). This Shipping Policy explains our delivery process, timeframes, costs, and important terms for orders within South Africa.

1. Delivery Areas

We currently deliver only within South Africa. We do not offer international shipping at this time.

2. Shipping Partner

All orders are shipped via The Courier Guy for reliable, trackable delivery across South Africa.

3. Processing & Transit Times (Domestic – South Africa)

•  Order cut-off time: 14:00 (2:00 PM) SAST (GMT+2)

•  Processing / Handling time: 0–1 working day (Monday–Friday)

•  Transit time: 2–4 working days (Monday–Friday)

Orders placed after 14:00, or on weekends and public holidays, will be processed on the next working day.

Estimated total delivery time (from payment clearance): 2–5 working days in most areas. Remote or outlying areas may take slightly longer.

Delivery times are estimates only. Fashion Crew is not liable for delays caused by the courier, incorrect address details provided by the customer, weather, or force majeure events.

4. Shipping Costs

•  Flat rate: R99 per order

•  Free delivery on all orders of R2,500 or more

The shipping fee shown at checkout is final. No hidden charges or additional taxes apply to standard shipping. Additional fees may apply for remote/outlying areas or multiple redelivery attempts (we will contact you if this occurs).

5. Payment Requirement

Orders will not be processed or shipped until full payment has been received and cleared in our account.

6. Delivery Address

•  Please provide a complete and accurate street address (including unit/complex name, gate codes, and contact number).

•  We cannot deliver to P.O. Box addresses.

•  Once an order is in transit, the delivery address cannot be changed.

•  If you need to update your address, contact us within 24 hours of placing the order:

•  Email: sales@fashioncrew.co.za

•  WhatsApp: +27 60 180 1126

We will do our best to assist, but changes cannot be guaranteed.

7. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number and link via email/SMS (where available through The Courier Guy). You can track your parcel directly on The Courier Guy’s website or app.

8. Failed Deliveries & Redelivery

If the courier is unable to deliver (incorrect address, no one available, restricted access, etc.), the parcel may be returned to us or held at a depot. Additional charges may apply for redelivery or return-to-sender. It is the customer’s responsibility to ensure someone is available to receive the parcel or that clear delivery instructions are provided.

9. Risk & Ownership

Risk of loss or damage passes to you once the parcel has been delivered to the address supplied (or collected from a designated point). Ownership of the goods remains with Fashion Crew until full payment is received.

10. Contact Us

For any shipping-related questions, please contact us:

•  Email: sales@fashioncrew.co.za

•  WhatsApp: +27 60 180 1126

We aim to respond within 1 working day.