Return & Refund Policy – Fashion Crew SA
Last updated: [03/31/2026]
At Fashion Crew SA we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a straightforward 14-day return window (in addition to your statutory rights – see below).
Your Statutory Rights (South Africa)
• Under the Electronic Communications and Transactions (ECT) Act, you have a 7-day cooling-off period to cancel an online order before or after delivery (you pay return shipping).
• Under the Consumer Protection Act (CPA), you are entitled to a full refund, repair or replacement for defective or damaged goods within 6 months of purchase (we cover return shipping in these cases).
Our 14-day policy is offered in addition to these legal rights and does not limit them.
Return Window & Eligibility
You have 14 days from the date you receive your order to request a return or exchange.
To be eligible:
• The item must be unused, unworn, and in its original condition with all tags attached.
• It must be in the original packaging.
• You must have proof of purchase (order number or receipt).
What We Accept
Full refund or exchange (minus any delivery charges you originally paid):
• Regular-priced items that meet the eligibility criteria above.
Partial refund or store credit only (subject to inspection):
• Items returned with minor signs of wear that are still sellable.
• A 10% restocking fee may apply in these cases.
What We Do NOT Accept
We cannot accept returns or exchanges for the following (for hygiene and safety reasons):
• Underwear, lingerie, swimwear, socks, hosiery, or bodysuits
• Earrings, jewellery for piercings, or body piercings
• Toiletries, cosmetics, or perishable items
• Personalised, resized, engraved, repaired, or special-order items
• Gift cards
We also cannot accept:
• Items that are damaged or missing parts due to customer use
• Items returned more than 14 days after delivery
• Sale or clearance items (these are final sale)
How to Return or Exchange an Item (Step-by-Step)
1. Contact us within 14 days of delivery at sales@fashioncrew.co.za or WhatsApp +27 60 180 1126.
2. Include your order number, reason for return, and photos if the item is damaged/defective.
3. We will send you a return authorisation and instructions.
4. Pack the item securely in its original packaging.
5. Notify us ,we will collect the parcel.
Fashion Crew SA
Important:
• You are responsible for return shipping costs (unless the item is defective or damaged on arrival).
• We strongly recommend using a tracked service. We do not guarantee receipt of untracked returns.
• Return shipping costs are non-refundable.
Refunds & Processing
• Once we receive and inspect your return, we will email you to confirm approval or rejection.
• Approved refunds will be processed to your original payment method within 7–14 business days.
• If paying by card, it may take your bank a few extra days to show the credit.
Sale items and gift cards cannot be refunded.
Exchanges
We happily exchange defective or damaged items for the same product in a different size/colour (subject to stock). Contact us and we will arrange it at no extra cost to you.
Gifts
• Gift purchases will receive a gift credit or replacement.
• If the gift was shipped directly to the recipient, we will issue the credit to them.
• If you (the buyer) want a refund, we will refund the original purchaser.
Need Help?
We’re here for you! Email us at sales@fashioncrew.co.za or WhatsApp +27 60 180 1126 (Monday–Friday, 8am–5pm).
Thank you for shopping with Fashion Crew SA – your satisfaction is our priority!